Privacy Policy
Castle Health Coaching
Last Updated: June 2026
Castle Health Coaching is committed to protecting and respecting your privacy. This Privacy Policy explains how personal information is collected, used and stored when you visit this website or contact us.
Who We Are
Castle Health Coaching provides health coaching, lifestyle medicine support, reflective supervision and related wellbeing services.
Data Controller: Castle Health Coaching
Contact Email: hello@drcarolinegibson.com
Location: County Durham, North East England, United Kingdom
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the email address above.
What Information We Collect
We may collect and process the following information:
- Your name
- Email address
- Telephone number
- Information you provide when completing contact forms
- Information you provide when enquiring about or booking services
- Information contained in correspondence between you and Castle Health Coaching
- Website usage information collected through cookies and analytics tools
Where coaching or supervision services are provided, additional personal information may be collected where relevant and necessary to support the service.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide coaching, supervision and wellbeing services
- Arrange appointments and communicate with clients
- Maintain client records where appropriate
- Improve our website and services
- Meet legal, professional and regulatory obligations
We will only use your personal information where we have a lawful basis to do so under UK data protection legislation.
Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Your consent
- The performance of a contract or service requested by you
- Compliance with legal obligations
- Legitimate interests in operating and improving our services
Health Information
Where health-related information is shared as part of coaching or wellbeing services, this information will be treated as confidential and processed only where necessary and lawful to provide the agreed support.
Appropriate measures are taken to protect sensitive personal information.
How Long We Keep Information
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, professional, regulatory or accounting requirements.
When information is no longer required, it will be securely deleted or destroyed.
Sharing Your Information
Your information will not be sold or rented to third parties.
Information may be shared with trusted service providers who help us operate our website or business, where appropriate safeguards are in place.
Information may also be disclosed where required by law or to protect legal rights.
Website Analytics and Cookies
This website may use cookies and analytics services to understand how visitors use the website and to improve performance.
You can control or disable cookies through your browser settings.
For more information, please see our Cookie Policy if applicable.
Data Security
Reasonable technical and organisational measures are in place to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you have rights including:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to restrict or object to processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at hello@drcarolinegibson.com.
Complaints
If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page and the updated date will be amended accordingly.
Contact
If you have any questions about this Privacy Policy or the handling of your personal information, please contact:
Castle Health Coaching
Email: hello@drcarolinegibson.com
County Durham, North East England, United Kingdom